Once this is done, on the same screen find "Clear data" and tap on it to clear all the data on the app. Sometimes when you experience the Google play can update problem, the problem is with the Google play software already installed on your device. Chances are the program that cannot update because it is corrupted or has been altered in a way that hinders an update.
In this case, all you need to in uninstall it then reinstall. To do this, follow these steps:. On the Google play screen, find the Google Play app and tap on "More" then select "Uninstall updates". Wait until the uninstallation is completed then head to the Google Play store and download the app again. Now follow the screen promotes to reinstall it. Often Google serves check time on your device to sync the Google play with your device.
This means that if your device is showing the wrong time and date then Google play will not work properly. This could be the main reason why your Google play cannot update. If this is the case, then you need to check and correct the time and date on your device. Here are important steps you need to follow to change the date and time settings on your device:. Open the "settings" screen on your device then navigate it to find the "Date and Time" option and tap on it to open.
On the screen that opens find and select the "Automatic Date and Time" option. This should automatically reset the date and time on your device. Alternatively, you can select to reset the time and date manually. Sometimes the Google play not updating problem could be a result of your Google account and not the software. In this case, you need to refresh your account. This is simply removing and then re-addicting your account to your device. This is a very delicate process that requires preparation as you are likely to lose a lot of important data.
To refresh your Google account, follow these steps:. View solution in context. I had the same issue but the steps mentioned later I. Did a factory reset on my phone and now it won't load any apps at all from the play store. My google account is there, seems fine, can browse the web, sign in with google, etc.
But no apps. Galaxy store works fine, but I have many purchase apps linked to the play store and I can't use them. When you try to download an app from the Play Store, the Google servers will try to check for the time on your device.
If the time is incorrect, it will not sync the servers with the device, which can cause a problem in downloading anything from the Play Store. If you are using a Wi-Fi network to download the apps, switch to mobile data and check if it works. The reason behind this is that specific Wi-Fi networks block port It is the port used by Google Play. To switch the networks, pull down the notification shade of your device and tap on the Wi-Fi icon to switch it off. Now look for the Mobile data icon and switch it on.
Once you have switched the internet access, restart your device and then go to Google Play to resume the app download. Check if the problem you were facing has been fixed. Download manager facilitates the downloading of all the apps. You must ensure that it is On so that your apps can be downloaded successfully from the Play Store. To check if Download Manager is On or not, you should head into the Settings menu of your device and then go to the Apps or Application Manager. Now you will notice tabs on the top of the screen.
Swipe right or left to go to the tab that says All. Look for Download Manager under this section and tap on it to determine whether it is enabled or disabled. Those users who find it disabled, tap on the Enable option to Enable Download Manager and then download the apps again. Wiping the cache for Google Play can solve a few problems related to the Play Store.
Cache files store information that helps your device load the application quickly. These files are recreated once you reaccess the application. The Data files of an application store data that includes all information saved on the app like high scores, usernames, and passwords.
When the data files are deleted, you must make sure that you write down any important information before deleting the files. Go back to the app store and check if the apps begin to download now.
If the problem is not fixed yet, then delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data.
You will notice a warning that will tell you that all data will be deleted. Press Ok to confirm and then open the Play Store to look for the app and begin the download. Check if this helps you fix the problem on your Android device. Google Play Services is the process through which your applications communicate with various sections of your device.
It enables sync and ensures that push notifications are sent to the device apps on time. Google Play Services plays an essential role in the working of applications. A problem in the cache or data files of the Play Services can cause a problem when it comes to downloading the applications from the Play Store. I am having the same issue. Just got a new J7, and it is taking forever to download apps, sometimes fails all together. This is with a strong wifi connection. Have you taken any of the steps previously provided?
Please let the Community know if you expereince any improvement or changes after taking any of those steps. This will help the Community to better determine the best ways to assist you. This has happened to me as well. Ncmomma Constellation. All forum topics Previous Topic Next Topic. Accepted Solutions. Juanisimo Red Giant.
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