If the Busy Attendant Announcement feature is enabled, a recording is heard by callers who dial busy extensions rather than continual ringback tone. For example, an incoming call from the PSTN for extension cannot be answered by the FXO port until the phone at extension goes off-hook. If the extension is busy, the PSTN continues to play ringback tones until the caller disconnects. There is no way for an FXO port to signal a busy condition on behalf of extension If extension has been configured on an FXO port with the connection plar-opx command and the Busy Attendant Announcement feature has been enabled, the following will happen.
If extension is available, the caller hears ringback and the FXO port stays in the on-hook state until the call is answered at extension If extension is busy, the FXO port answers the call and goes off-hook.
The Busy Attendant Announcement application plays a prompt to the caller that may contain a phrase like "I'm sorry, but all lines are currently busy.
Please call back later. The prompt is based on the contents of a. For configuration information, refer to the "Enabling the Busy Attendant Announcement" section. On-hook dialing allows you to enter dialed digits with the phone on-hook and the handset still in its cradle.
When you have completed entering the digits and want the phone to dial the number, use one of the following methods:. This feature is most useful on phones with monitored shared lines. On the Cisco IP Phone and Cisco IP Phone , the language displayed on the phone and the locale for network dial progress tones and cadences can be set to the following ISO codes for languages and locales:.
For configuration information, see the "Designating International Language and Tone Support" section. Cisco ITS V. If the external live feed source is disconnected or disabled, MoH can fall back to use the file in Flash memory. This feature is typically used to connect to a CD jukebox player. Only one live MoH feed is supported per system. Local IP phone callers hear a repeating tone while they are on hold for reassurance that the call is still connected.
A systemwide list of frequently called numbers can be programmed by an administrator for use as speed dial numbers on all phones, up to a maximum of 32 entries. The administrator creates an XML file that is entered in router Flash memory and is automatically integrated into the local directory services that are listed when the Directory button on a phone is pressed, as follows:. For configuration information, see the "Enabling System Speed Dial" section.
For configuration information, see the "Disabling the Local Directory Service" section. Normally the header bar simply replicates the text appearing next to the first button. This feature allows you to specify different text for the header bar. For example, this line can be used to display the full E. If no description is specified, the header bar replicates the line number or extension next to the first button on the phone.
You can use this feature to provide the phone display with a system message that is refreshed at configurable intervals. Previous versions of Cisco ITS allowed two levels of users: normal users and administrative users.
Normal users were able to configure certain features on their own phones, and administrative users were able to configure systemwide features and provision phone systems.
System administrators are internal supporting phone staff that use a graphical user interface GUI to configure and maintain ITS systemwide. System administrators are able to access all GUI functionality. Customer administrators are external administrative staff that perform routine phone add-and-change work without having access to systemwide features.
Customer administrators are limited to a configurable subset of GUI functionality. Previous versions of Cisco ITS supported administrative user authentication on the local router only. If authentication through the server fails, the local router is searched.
For configuration information, see the "Configuring Administrative User Classes" section. The Cisco IOS command dialplan-pattern contains a new keyword, extension-pattern , to allow additional manipulation of IP-phone abbreviated extension number prefix digits.
When this keyword and its arguments are used, the leading digits of an extension pattern are stripped and replaced by the corresponding leading digits of the dial-plan pattern. This command can be used to avoid direct inward dial DID numbers like resulting in four-digit extensions such as Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls.
This capability requires the ability to instantly determine the status of more lines than the six-line capacity of the Cisco IP Phone or the Cisco IP Phone When used as a DN key, buttons are illuminated, allowing easy identification of call states. After you update information for a phone that is associated with a Cisco ITS router, the phone must be rebooted for the new information to take effect.
In addition, the restart command has been introduced to support quick phone rebooting when only the line or speed-dial information for a phone changes. The reset command performs a "hard" reboot similar to a power-off, power-on sequence, which includes a consultation with the local Dynamic Host Configuration Protocol DHCP server and TFTP server for updated information.
The reset command takes significantly longer to process than the restart command when more than one phone is being updated, but it must be used after updates to phone firmware, user locale, network locale, and URL parameters. The restart command, which is much quicker, can be used after simple button, line, or speed-dial changes. The files you need are listed below. Download ITS V2. You can download all the files at once in a bundled file, or as individual files if necessary, as explained below.
A bundled, compressed file that contains the individual ITS V2. Download these files to the Flash memory on the ITS router. Download this file to router Flash memory. There is also a ReadMe file and an audio file associated with the script file. The following compressed files are available:. Download this file to a convenient location on your PC.
This task explains how to upgrade the phone firmware on the ITS phones on your network when the phone firmware files are smaller than KB bytes. Note The phone version is derived from the phone firmware filename. For example, [03 02 02 09] is phone version 3. Ensure that the appropriate phone firmware file or files have been downloaded to a TFTP server location that is accessible to the ITS router. Phone firmware files must be smaller than KB. Note When using a firmware filename in the load command, do not enter the file extension.
For example, use X, not X Then you can configure any of the new features described in this document. This procedure explains how to upgrade the phone firmware for the ITS phones on your network when the firmware files are larger than KB bytes. The following example scenario explains this process.
The phone firmware file called Pxxxx. First, you upgrade to P ITS v2. The following files are needed for this task:. Identifies the phone firmware file to be used by phones of the specified Cisco IP phone type.
Downgrade the ITS phone firmware files first. Then, downgrade the ITS image from V2. When an IP phone comes online or is rebooted, it automatically gets information about itself from the appropriate default.
The phone coming online uses a filename alias based on the phone type specified in the type command in Ethernet phone ephone configuration mode. In ITS V2. The commands in this task identify and modify the XML phone configuration files so that the IP phones can automatically find the defaults to configure themselves when they come online or are rebooted. The last step in this task is to reset all phones, which causes them to request the new firmware files.
Verify that all phones have been upgraded. Sets the maximum number of directory numbers that are supported by this router.
The following choices are valid:. Router config-telephony-service ip source-address Resets all IP phones associated with the ITS router, which causes them to ask for the new phone firmware file.
This argument allows you to provide an interval between resets so that all phones do not attempt to access the TFTP resource at the same time.
A second interval is recommended for an 8- to phone office, but you can adjust this value accordingly for your network. Range is from 0 to Default is Check the version number displayed on the phone when you press the Settings key. To check the firmware version loaded on a specific phone, enable the debug ephone register command, reset the phone and look at the Load parameter that is displayed as part of the informational StationAlarm message generated when the phone registers.
If a phone fails to upgrade, reset the individual phone again by using the reset mac-address command. The messages include the current IP phone firmware version. Call transfers using H. A blind transfer is one in which the transferring phone connects the caller to a destination line before ringback begins.
A consultative transfer is one in which the transferring party either connects the caller to a ringing phone ringback heard or speaks with the third party before connecting the caller to the third party.
You can specify blind or consultative transfer on a systemwide basis. The systemwide setting can then be overridden for individual phone lines. For example, in an ITS network that is set up for consultative transfer, a specific line with an auto-attendant that automatically transfers incoming calls to specific extension numbers can be set to use blind transfer, because auto-attendants cannot use consultative transfer.
Note that this feature and call forwarding using the H. This feature requires the H. If you have already downloaded that file from the Cisco Software Center and loaded it onto your ITS router, you do not have to repeat those steps.
Be sure to read this file whenever you download a new version of the script, because it may contain additional script-specific information, such as configuration parameters and user interface descriptions. The following versions of the script are available:. Note You can continue to use the app-htransfer.
Call transfer attempts from these devices are executed as blind transfers. Use the local-consult keyword with the transfer-system command. This name does not have to match the script filename. Valid entries are en English—default , sp Spanish , ch Chinese , or aa all.
Optional Defines the location and category of the audio files that are used by the application for dynamic prompts. The value 0 means all categories. Note Prompts are only required for call transfer from analog FXS phones. No prompts are needed for call transfer from IP phones. Defines the call transfer method for all lines served by the Cisco ITS router. The calls fall back to full-blind if the second line is unavailable.
The calls fall back to blind for nonlocal consultation or non-local transfer target. Allows transfer of telephone calls by Cisco IP phones to specified phone number patterns. Wildcards are allowed. Optional Enters ephone-dn configuration mode for the specified directory number. Optional Defines the type of call transfer for a specific Cisco IP phone line. Allows you to override the system default transfer-system setting full-consult or full-blind for an individual ephone-dn.
Optional Sets timeouts for supplementary service timers, in milliseconds, and is primarily used when the default settings for these timers do not match your network delay parameters. Range is from to The following example specifies transfer with consultation using the H. If you have already downloaded that file from the Cisco Software Center and loaded it on your ITS router, you do not have to repeat those steps. The TCL script has parameters to which you can pass values using attribute-value AV pairs in the call application voice command.
The parameter that applies to this feature is as follows:. When all digits have been collected, the delay timer is started. The call setup to the receiving party does not begin until the delay timer expires. If the transferring party goes on-hook before the delay timer expires, then the transfer is considered a blind transfer rather than a consultative transfer. If the transferring party goes on-hook after the delay timer expires, either while the destination phone is ringing or after the destination party answers, the transfer is considered a consultative transfer.
Read this file whenever you download a new version of the script, because it may contain additional script-specific information, such as configuration parameters and user interface descriptions.
If you have already loaded the TCL file for that feature on your ITS router, you do not need to perform Steps in the following procedure. Once the initial call transfer operation has completed and the transferee and transfer-to parties are now the only parties in the call, the transfer-to party may further transfer the call. Transfer attempts from these devices are executed as blind transfers.
Defines the location and category of the audio files that are used by the application for dynamic prompts. Note Prompts are required for call transfer from analog FXS phones.
Optional Sets the delay time for consultation call setup for an analog phone that is making a call transfer using the H. Range is from 1 to Default is 2. Note A delay of more than 2 seconds is generally noticeable to users. The following example enables the H. The Call Forward Using the H. To use this feature, parties calling in to an ITS directory number that has been forwarded must support the H. A new Cisco IOS command, call-forward pattern , allows you to specify the patterns of calling-party numbers that support the H.
When an ITS directory number has forwarded its calls and an incoming call is received for that directory number, the ITS router sends an H. Calling numbers that do not match the patterns defined with this command are forwarded using Cisco-proprietary call forwarding for backward compatibility.
The purpose of this is to reduce the risk of accidentally creating infinite forwarding loops, where A forwards to B and B forwards back to A. You can perform a staged upgrade to H. Note Prompts are required for call transfer only from analog FXS phones. Optional Sets a limit for the number of times that an individual call can be forwarded by the TCL script.
Range is 1 to 7. Default is 5. Specifies the H. Calling-party numbers that do not match the patterns defined with this command are forwarded using Cisco-proprietary call forwarding for backward compatibility as described in ITS 2.
If an incoming calling-party number matches the pattern, it can be forwarded using the H. A pattern of. T forwards all calling parties using the H. Optional Sets timeout for supplementary service timer, in milliseconds, and is primarily used when the default setting for this timer does not match your network delay parameters. The following example enables call forwarding using the H.
The H. The announcement is derived from an audio file, operator-is-busy. If a value for announce-for-busy is not configured and an incoming call is transferred to a busy extension, the call is terminated.
This is a user-defined name and does not have to match the script filename. For example, audio files for the days and months could be category 1, audio files for units of currency category 2, audio files for units of time: seconds, minutes, and hours category 3.
Optional Specifies that the transfer application should play a prerecorded announcement, operator-is-busy. If this command is not used, the caller is disconnected and hears no announcement. To disable. The silent ring feature allows you to designate lines that do not produce an audible ring when they receive incoming calls.
The silent ring is enabled when the line button is configured with ringer option s or b. Enters ephone Ethernet phone configuration mode to register Cisco IP phones.
The maximum number of button-DN pairs is determined by phone type, as follows:. For incoming calls, you hear audible ringing. Audible ring is suppressed for incoming calls, but call-waiting beeps are allowed. Visible cues are the same as described for normal ring.
The audible ring and call-waiting beep are suppressed for incoming calls. This task allows you to designate an ISO code for the language used in IP phone displays and for locale-specific call progress tones and cadences. The following example sets the locale for display language and call progress tones to France:. To display the current locale codes that are associated with dictionary, language, and call progress tone files, use the show telephony-service tftp-bind command.
This connection requires an external adapter device to supply normal telephone company telco battery voltage with the correct polarity to the tip and ring leads of the FXO port. The adapter device must also provide transformer-based isolation between the external audio source and the tip and ring leads of the FXO port.
Music from a live feed is continuously fed into the MoH playout buffer instead of being read from in-flash file. There is typically a 2-second delay. The outbound call to the MoH live-feed source is attempted or reattempted every 30 seconds until connected by the directory number that has been configured for MoH. Local IP phone callers hear a repeating tone on hold for reassurance that they are still connected.
Enters voice-port configuration mode. Specifies, in decibels, the amount of gain to be inserted at the receiver side of the interface. Acceptable values are integers from -6 to Specifies either the prefix or the full E.
Associate a dial peer with a specific voice port. Note that this command provides an extended output if the debug ephone moh command is enabled. The system speed dial feature creates a list of frequently used numbers that is accessible to all IP phones. System speed dial is optional, and it is enabled only if a file called speeddial. Figure 2 shows a sample speeddial. When an administrative user places the speeddial. Use the keywords and format shown in Figure 2 to specify names and directory numbers for a speed dial list.
On UNIX workstations, use the cp command to copy the file. On Windows PCs, use the copy command. The following example disables the local directory on IP phones served by this router:. For example, you can use this feature to display the complete E. The following example provides the department and full E. Defines a URL containing a file to display in the phone display when the phone is not in use, and specifies the interval between refreshes of the display, in seconds.
The following example specifies that a file called logo. Previous versions of Cisco ITS allowed two levels of users: administrative users and normal users. System administrators can configure all ITS features systemwide. A sample file is shown in Figure 4 , and the template is shown in Figure 3.
The template is one of the files downloaded in the ITS V2. This file specifies the subset of the IP phone graphical user interface GUI that the system administrator or the customer administrator can access.
A sample file is shown in Figure 4. Router config-telephony-service web admin system name user83 password pw Defines a username or password for a system administrator or both.
The default username is Admin. There is no default password. Default is empty string. The digit specifies encryption, as follows:. Note This command replaces the admin-username and admin-password commands. Router config-telephony-service web admin customer name user44 password pw Defines a username or password for a customer administrator or both.
The default username is Customer. Loads and parses the specified XML file from router Flash memory. The following example establishes a system administrator named admin with full privileges and a password of admin, and a customer administrator named custadmin with limited privileges. The file called sample. The keyword extension-pattern has been added to the dialplan-pattern command to allow additional manipulation of IP phone abbreviated extension number prefix digits.
The leading digits of the pattern specified by the extension-pattern keyword are stripped and replaced by the corresponding leading digits of the dial-plan pattern, which avoids DID numbers like resulting in 4-digit extension numbers like Router config-telephony-service dialplan-pattern 1 extension-length 3 extension-pattern Maps an abbreviated extension number prefix digit pattern to the full E.
Range is from 1 to 5. The following example maps the extension pattern Once an expansion module is attached to a phone, the ITS router must be configured to recognize the presence of the module and must be loaded with firmware for the module. Note that the IP phone does not automatically detect the presence of the expansion module. After you update information for a phone associated with an ITS router, the phone must be rebooted using one of the following commands:.
The sequence-all keyword specifies a sequential reset of the ITS phones, which minimizes the risk of the conflict that can occur when multiple phones simultaneously attempt to access changed ITS configuration information via TFTP. The reset command takes significantly longer to process than the restart command when you are updating multiple phones, but it must be used when you update phone firmware, user locale, network locale, or URL parameters.
For simple button, line, or speed-dial changes, use the restart command. The reset command is used to reboot IP phones after you update phone firmware, user locale, network locale, or URL parameters.
This keyword causes the router to pause 15 seconds between the reset start for each successive phone. Range is 0 to This keyword causes the router to wait until one reset is complete before starting to reset the next phone. There is a reset timeout of 4 minutes, after which the router stops waiting for the currently registering phone to complete registration and starts to reset the next phone. The following example performs a complete sequential reboot of all phones associated with the ITS router:.
The restart command is used to reboot IP phones after you make simple button, line, or speed-dial changes. Performs fast reboot of this ephone.
Performs fast reboot of all phones associated with this ITS router. The following example performs a fast reboot of all phones associated with the ITS router:. No new or modified MIBs are supported by this feature, and support for existing MIBs has not been modified by this feature.
No new or modified RFCs are supported by this feature, and support for existing RFCs has not been modified by this feature. Technical Assistance Center TAC home page, containing 30, pages of searchable technical content, including links to products, technologies, solutions, technical tips, tools, and lots more. Registered Cisco. This section documents new and modified commands. To disable this application, use the no form of this command.
To associate directory numbers DNs with individual buttons on a Cisco IP phone and specify ring behavior, use the button command in ephone configuration mode. Beep is allowed. Silent ring. The button command assigns telephone lines to the Cisco IP phones by assigning a button number to a Cisco IP phone directory number.
Telephone services such as call waiting and three-party conferences require a minimum of two phone lines directory numbers defined with the ephone-dn command to be available and configured on a Cisco IP phone. The Cisco IP Phone has only one physical line button. To support call waiting and three-party conferences on a Cisco IP Phone , a second hidden line is required.
This line cannot be selected directly using a line button. You can access the second line when you press the Conference button. The following example assigns four button numbers on the phone to directory number tags, and button 4 has a silent ring:. Enters ephone-dn configuration mode to set directory numbers and parameters for individual Cisco IP phone lines. To remove the pattern, use the no form of this command.
String that consists of one or more digits and wildcard markers or dots. Calling parties that match a defined pattern use the H. T specifies the H. When H. The pattern match in this command is against the phone number of the calling party. The following example specifies that all 4-digit directory numbers beginning with 4 should use the H. Defines an application, indicates the location of the corresponding TCL files that implement the application, and loads the selected TCL script.
To return to the default, use the no form of this command. Text to appear in the header bar of an IP phone. This is a quoted string with spaces allowed. The directory number of the first line on the phone appears in the header bar. The following example defines a header bar display for the phone with directory number Enters ephone-dn configuration mode and configures directory numbers for Cisco IP phone lines.
Router radius-server vsa send authentication. Router interface type number. Router config-if ppp max-bad-auth number. Configures a point-to-point interface not to reset itself immediately after an authentication failure but instead to allow a specified number of authentication retries. The number argument must be set to a value of at least 2 for authentication failure attributes to be interpreted by the NAS.
Router config-if ppp authentication ms-chap-v2. Step 1 Enter the show running-config command with the interface type number keyword and argument combination to verify the configuration of MSCHAP V2 as the authentication method for that interface:. This section documents the following new command. For the NAS to properly interpret authentication failure attributes and vendor-specific attributes, the ppp max-bad-auth command must be configured to allow at least two authentication retries and the radius-server vsa send command and authentication keyword must be enabled.
The NAS must be able to interpret authentication failure attributes and vendor-specific attributes to support the ability to change an expired password. Displays information on traffic and exchanges in a network that is implementing PPP. Router show running-config interface async Router debug ppp negotiation. Router debug ppp authentication.
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